Sidigiqor Technologies OPC Pvt. Ltd. is a government-certified Indian startup specializing in end-to-end IT infrastructure, Computer AMC Services.

 

1. Executive Summary

Sidigiqor Technologies OPC Pvt. Ltd. is a government-certified Indian startup specializing in end-to-end IT infrastructure, Annual Maintenance Contract (AMC) services, digital transformation solutions, cybersecurity consultancy, and integrated facility management. Our business delivers innovative, cost-effective solutions in India and select international markets, with a focus on hospitals, corporates, real estate, educational institutions, and government organizations.

• Vision: Become a trusted global partner for IT infrastructure and integrated facility management services.

• Mission: Empower clients with reliable, transparent, and scalable IT and infrastructure support tailored to evolving business needs.

• Core Offerings:

• Coverage: Domestic (Chandigarh, Mohali, Panchkula, Delhi NCR, Mumbai), and international hubs (New York, Dubai, Bahrain, Kuwait).

2. Company Overview

• Company Name: Sidigiqor Technologies OPC Pvt. Ltd.

• Date of Incorporation: May 13, 2024

• Founder & Director: Meena Rana (BBA, MBA-IT; 12+ years’ experience in IT & Cybersecurity)

• Registered Office: Panchkula, India

• Certification: Startup India (DIPP181766)

• Website: www.sidigiqor.com

• Email: info@sidigiqor.com

• Phone: +91-9911539101

3. Services Breakdown

A. Computer AMC Services

• Onsite & remote IT maintenance

• Support for desktops, laptops, servers, printers, routers

• Comprehensive/Non-comprehensive AMC plans

• Web-based ticketing and SLA monitoring

B. IT Infrastructure Development

• Structured cabling, server setup, LAN/WAN design

• IT room setup (datacenter, server racks)

• Passive and active networking, wireless deployment

C. IT Facility Management Services (ITFMS)

• IT manpower outsourcing & management

• SLA-driven L1/L2/L3 technical support

• Preventive & corrective maintenance, real-time monitoring

D. Cybersecurity Consultancy

• Network/server hardening, firewall setup

• Vulnerability/risk assessments, compliance audits

• Employee cybersecurity awareness training

E. CCTV Surveillance amp; Security Systems

• Design, installation, AMC of CCTV and biometric systems

• Access control systems, real-time surveillance monitoring

F. Digital Marketing amp; PR Services

• SEO, Google Ads, SMM, online reputation management

• Political campaigns, influencer & PR management

G. Website amp; Software Development

• Corporate, e-commerce, CMS, portals

• Custom software, CRM/ERP, UI/UX, mobile app dev

H. Gulf Recruitment amp; Staffing Services

• Technical & non-technical recruitment, onboarding

• International manpower sourcing & placement

I. Society Maintenance amp; Property Services

• Maintenance (lifts, power, water), RWA support

• Surveillance, WiFi, alarm systems

• Housekeeping, plumber, electrical, facilities helpdesk

J. Security Guards amp; Security Services (New)

• 24x7 trained & verified guards (schools, colleges, corporates, societies)

• Event, builder, and commercial complex security

4.Project Initiation amp; Delivery Process

1. Initial Consultation: Via call, email, or meeting to define client scope

2. Site Survey: Technical inspection and analysis

3. Survey Report: Technical documentation with issue mapping & solution proposals

4. Requirement Finalization: Agreement on deliverables with client

5. BOQ & Cost Estimate: Detailed bill of quantities & transparent budgeting

6. Work Order: Client approval via formal work order

7. Agreement: Project contract covering scope, timeline, payments, compliance

8. Advance Payment: Go-live & resource allocation post advance receipt

9. Execution: Dedicated project delivery team and milestone-based reporting

10. Sign-off: Testing, client handover, and feedback

5. Market Opportunity amp; Target Segments

5.1 Market Opportunity

The Indian market for IT services & AMC is projected to grow 15% YoY through 2028, fueled by digital transformation imperatives, cloud adoption, and rising cybersecurity concerns. International demand in the Middle East, North America, and Canada continues to rise for managed IT, cyber consulting, and recruitment outsourcing.

5.2 Target Market Segments

• Healthcare & Hospitals: (US, especially New York; India; Gulf)

• SMEs and Corporates: IT AMC, facility management, and digital solutions

• Real Estate & Housing Societies: Facility maintenance, security, and property management

• Educational Institutions: Computer labs, IT infra, network security, surveillance

• Retail & E-Commerce: Website, software, cyber assurance

• Government Departments/Municipalities

• Political Parties and NGOs: Campaigns, IT/PR strategy

5.3 Geographic Focus

• India: Chandigarh, Panchkula, Mohali, Zirakpur, Delhi NCR, Mumbai

• International: USA (New York), UAE (Dubai, Abu Dhabi), Kuwait, Bahrain, Canada, Saudi Arabia

6. Competitive Analysis

6.1 Key Competitors

• Local IT AMC/MSP providers (North India)

• Global IT support firms and digital agencies

• Gulf recruitment and facility management firms

6.2 Sidigiqor’s Competitive Advantage

• Broad end-to-end services: IT + Facility + Cybersecurity + Staffing

• Government recognition (Startup India, DIPP certified)

• International presence and experience

• 24/7 response & cross-region service coverage

• Veteran leadership and technical teams

• SLA-driven, ticket-based delivery system

7. SWOT Analysis

Strengths

• Diverse Service Portfolio: Comprehensive offerings across IT AMC, Facility Management, Cybersecurity, Digital Marketing, Staffing, and more.

• Skilled and Certified Team: A well-qualified workforce with domain expertise ensures high-quality service delivery.

• Domestic & Global Presence: Operational footprint across major Indian cities and international markets such as the USA, Gulf countries, and Canada.

• Scalable Technical Infrastructure: Robust systems designed for scalability and rapid deployment of projects across sectors.

Weaknesses

• Lower Brand Recognition in Tier-2/Tier-3 Cities: Despite strong offerings, brand awareness is still growing in emerging urban markets.

• Funding Limitations: Early-stage financial constraints may impact aggressive expansion or high-capex projects.

• Limited Legacy Clientele: Being a startup, the company is still building a strong portfolio of long-term, large-scale client references.

• Trust-Building in New Markets: Entering new geographies requires overcoming the initial trust and credibility barrier.

Opportunities

• Rising Demand for Managed IT & Infrastructure Services: Increasing digital adoption across SMEs, schools, hospitals, and real estate projects opens doors for AMC, FMS, and cybersecurity services.

• Urbanization & Society Maintenance Needs: Growing urban housing societies and gated communities demand integrated AMC and Facility Management services.

• Healthcare, Education & Staffing Sectors: Untapped potential in IT enablement and manpower supply for hospitals, colleges, and corporates.

• Digital Transformation & Smart Cities Initiatives: Government-backed projects and private sector digitization initiatives offer significant contract opportunities.

Threats

• Intense Price Competition: Well-established firms may undercut pricing, making customer acquisition challenging.

• Rapid Technological Changes: Staying updated with fast-evolving tech standards, compliance norms, and cybersecurity threats requires constant R&D.

• Procurement-Driven Contracts: Many clients follow cost-sensitive RFP processes, prioritizing price over value and innovation.

• Client Dependency Risk: Over-reliance on a few major clients can impact financial stability during renewals or contract losses.

8. Marketing amp; Sales Strategy

8.1 Branding amp; Awareness

• Digital presence (SEO, Google, Meta, LinkedIn)

• Influencer partnerships & Blinx business features

• Trade/expos, medical & tech conference participation

8.2 Lead Generation

• Targeted B2B email campaigns

• Hospital/IT integrator/real estate partnerships

• Referral and loyalty incentive programs

8.3 Sales Channels

• Website and digital enquiry system

• Dedicated inside sales/business dev team

• Channel franchising and local city representatives

8.4 Retention amp; Growth

• Regular AMC feedback, free upgrade schemes

• Dedicated account managers for enterprise clients

• Proactive support follow-ups and contract renewal team

9. Operations amp; Delivery Model

9.1 Ticketing-Based Support Platform

• Online ticketing for client requests & complaints

• Automated technician assignment

9.2 Hybrid Support Model

• Remote IT diagnostics & troubleshooting

• Onsite emergency/SLAs (within 24 hours)

9.3 Technicians amp; Manpower

• Regional allocations and skill-mapped scheduling

• Backup and escalation support teams

9.4 Reporting amp; Quality Assurance

• Monthly AMC performance and uptime reports

• Preventive maintenance compliance tracking

• Client feedback surveys and quality audits

10. Financial Projections, Funding amp; KPIs (2025–2028)

• Revenue Targets: INR 20 Cr by FY2028 with a CAGR of 25%

• Gross Margin: 40% target via multi-year AMCs and recurring clients

• Customer Acquisition Cost: Benchmark at <15% revenue

• Capital Requirements: Seeking INR 3 Cr in growth funding (2025–27)

• KPIs: Client retention (85%+), SLA compliance (98%), NPS 40+

11. Governance, Compliance amp; CSR

• Data privacy and cyberlaw compliance (India, GDPR for EU clients)

• Gulf & NMC recruitment compliance (for staffing vertical)

• Startup India and MSME initiatives

• CSR: Digital literacy drives, scholarships for underprivileged youth in IT

Prepared by: Meena Rana Founder & Director Sidigiqor Technologies OPC Pvt. Ltd. Date: July 2025